SiteCrafting Blah Blah Blog
Dec. 15, 2006 at 3:15pm
Service in the storm
With all the storm-induced power problems in the Puget Sound area a few of us were able to make it into the office today. The area is a patch work of service availability -- I know of houses with power and phone but no internet access, some with no power but the phones work, and yet others with power but no phones. A stroke of service my co-worker Ken displayed today was brilliant in its simplicity but it probably meant the world to one of our clients.
The scenario was simple. A client with a small business was also open and working today but was unable to access their website where orders were still coming in. Being a food services company, timely filling of those orders is key. They made a phone connection with Ken who was able to access their site, grab a copy of the day's orders, and fax it off.
For predictable reasons on a day like today, however, the fax didn't get through. Ken then opted to go the more manual route and read the order to our client aloud over the phone.
I merely overheard this taking place but hope this made our client's day a little easier. After all, how do you feel when someone goes the extra mile for you?
Posted in Deep Thoughts, Horn Tooting, Odds 'n Ends by Kevin Freitas
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