SiteCrafting, Inc.

Seeing the time as ripe for expansion, SiteCrafting has launched a new venture in an effort to expand into prescription eyewear. SightCrafters, LLC will bring to the eyewear world what SiteCrafting has brought to the web development business.

Read more →

OK, so I promised myself that I would wait until the second generation iPhone so I could let them work out the bugs and lower the price. Then I played with one and realized I had to retire my RAZR for one of these. Aesthetically, it is a knock out, but I can assure you it's beauty is way more than skin deep.

I have a hectic life, kids, business, and homebrew. All add up to a lot of demands and juggling. I've tried organizational tricks, Palm Pilot, Windows CE, Blackberry, and nothing, I mean nothing is even close to this. I'll stop gushing so that I can give you some practical examples.  

Read more →

So, some people are interested in what others are reading at the current moment. So I thought I'd give you a view into the sorts of things that I focus on when I'm not working on conquering the web universe.

The fact is, I am always looking for new books and new things to learn. I recently finished a book that was recommended by a client called Indomitable Spirit by Chuck Ferguson which calls itself "The essential guidebook for a lifelong journey of leadership  and the rewards of meeting them".

Read more →

I know, I know. We all know how great Les Schwab is (which is ultimately the point of this entry). Where else do you pull into a parking lot and have a guy (or girl) throw their tools down and sprint to your car to see how they can help you?

Before I begin, I should set the stage. I get home from work Wednesday, and my wife tells me that the check tire pressure light is still on in the car. I've been "solving" this problem by continually adding air to the tire - not a great long term solution, I'll admit. It's kinda like adding water to a lake with a leaking dam. Anyway, we are scheduled for a vacation tomorrow that involves driving, so I decide it's better to take care of it for real at this point.
Read more →

I just got a new car - a Volvo 240 Wagon. I can't wait to take it on a road trip. This is the first time I've gotten my own car, and so I've been dealing with all the licensing, emissions, and insurance paperwork that goes along with buying a car. I've learned two important things from buying the car, and I want to share. Read more →

Two dollars is a small amount, but two is a magical number. Despite it's seeming insignificance, two represents the difference between doing a job, and doing it right.

One summer while I was still in college, I worked in a brewery in Colorado waiting tables. I recommend that everyone work in a restaurant at some time in their life. It teaches you a lot about life and service. While I was working there, I began to understand the value of such a small amount, and how much good work is worth.

Read more →

I recently received a gift certificate to a popular online merchant, aka Company. I'm not telling who Company is, because I like them, and I don't want my comments to be taken the wrong way. The entire thing was a fiasco, but I ended up with a nice warm and fuzzy feeling, simply because the merchant actually cared about my experience.

Here's the important parts:

• If something goes wrong, tell the customer why
• Never have an action with out a success or error message
• If you can reasonably accomodate the customer's request, do so
• Respect your customer's schedule
• If the customer isn't happy, ask them why

Read more →