Nick started as GearLab‘s first full-time employee in 2015 with the responsibility of leading user research and usability testing efforts. He designs research studies to investigate user expectations and behaviors in order to make recommendations on how business and user goals can align. Nick’s expertise in statistical analysis, experimental design, and study facilitation provide the team with a strong quantitative backbone.
Nick became interested in user-centered design while working as a software engineer where he noted that, oftentimes, the development process did not consider or consult the end user, resulting in the necessity of expensive training and the correction of user errors. He earned his Masters of Science in Human-Centered Design and Engineering from the University of Washington. He also holds two Bachelor of Science degrees from Indiana University in Cognitive Science and Informatics & Computing.