GearLab, our user experience team, utilized various user research methods throughout the entire redesign process to identify user needs and create a usable site for Gresham citizens. Methods included top-task analysis, on-site research, tree testing, usability testing, and wireframing.
After website development, a final summative usability test was conducted as a comparison to the initial baseline. Through iterations of tree testing, we saw an improvement of 25.49% for users locating information on the top 8 tasks identified.
After the completion of this project, GearLab conducted a user needs assessment for the City of Gresham’s intranet. Our team leveraged findings from the aforementioned study as well as a similar research methodology, resulting in design requirements for an enhanced intranet experience.
At the National Association of Government Web Professionals 2017 conference, the City of Gresham website received the NAGW 2017 Pinnacle Award and the NAGW 2017 Members’ Choice Award.