Provider Search Has Never Been Easier

Client
MultiCare
About

MultiCare Health System is a not-for-profit health care organization that has been serving the community since1882. It’s the largest community-based, locally-governed health system in Washington State. MultiCare partnered with SiteCrafting to improve its ‘Find a Doctor’ search experience so patients could connect with care they needed  — quickly.

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Test and Test Again

From sketches to wireframes, and finally prototypes, the GearLab team conducted many rounds of research and testing for the new search tool. Each round identified key areas for improvement and design changes that helped make the search experience intuitive. We also tested on both mobile and desktop devices to ensure a responsive design.

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50%

average task success rate using the old search system

86.11%

average task success rate using the new search system

Personalized Search

The new Find a Doctor tool provides a personalized search of more than 2,000 providers. Notable design changes based on our research include Search by Speciality and Search by Provider Name. Other search filters include gender, location, language and providers who are accepting new patients. The mobile-friendly, responsive design ensures that this valuable tool is accessible from any device.

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