Provider Search Has Never Been Easier

MultiCare Health System

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MultiCare Health System

MultiCare Health System

MultiCare Health System has been serving the community since 1882 and is the largest community-based, locally-governed health system in Washington State. MultiCare looked to SiteCrafting and GearLab for a provider search redesign in order to improve the user experience. Through extensive research, designing, and testing, our teams built a new easy-to-use search system.

  • Task

    Redesign MultiCare’s “Find a Doctor” search tool to help users more intuitively find providers.

  • Solution

    Identify key areas for improvement by conducting extensive user research and create a mobile-friendly, responsive design.

  • Results

    A user-friendly, responsive provider search tool with notable design changes including the new “Search by Speciality” and “Search by Provider Name” options.

User Experience

GearLab first conducted user research and ran usability tests with the old search system, finding that users had an average task success rate of 50%. After sketching, wireframing, and prototyping, along with more research and testing, our teams designed for both mobile and desktop. After much iteration, MultiCare launched the new design. Using the new system, users had an average task success rate of 86.11%.