Pediatrics Northwest also wanted to elevate its patient portal, MyChart, and increase activation and engagement so families could enjoy the convenience of online access to medical records, prescription refill requests and communication with providers. On the new site design, MyChart is featured in the footer with a prompt to sign up, as well as in the global navigation.
The provider search feature also transforms the user experience. Users can filter provider search results by days of the week in office, languages spoken, specialty and location. Results are also prioritized by capacity of new patients and provider listings are linked to their clinic location.