Throughout the redesign process, our UX team, GearLab, conducted usability tests, interviews, surveys, on-site observations, and content reviews with representative YMCA members in order understand user behavior and identify users’ pain points when using the system.
We found that users had an average task success rate of 91% using our prototype compared to 60% using the current system.
After launching, our UX team conducted usability tests with the new registration system. Using a satisfaction scale of 1-7 (very unsatisfied to very satisfied), we found that users reported an above average satisfaction level of 5.42 compared to 4.0 using the old system.
Third Party Integration
In addition to conducting user research, a necessary step of effectively improving the system was working with Daxko, a 3rd party system that manages class information. We integrated with Daxko’s API, using proper code to display data in a way that allowed for a seamless user experience.